High-Volume Shopify Store
GPT-4o deflected 72% of support tickets — saving $11K/month in agent costs
An ExecCortex AI workflow powered by OpenAI handled order status, returns, and FAQs automatically.
🛒
72%
Support tickets deflected by AI
$11K
Monthly agent cost savings
4.6/5
Customer satisfaction score (CSAT)
The story
A Shopify store receiving 800+ customer support messages per week was spending $15K/month on agents. After connecting OpenAI (GPT-4o) to ExecCortex and training the AI on their order data, return policy, and FAQ knowledge base, the AI chat widget handled order status lookups, return initiation, and policy questions automatically. 72% of tickets were fully resolved without a human, saving $11K/month.
"ExecCortex paid for itself in the first week. The team finally stopped chasing dashboards and started chasing growth."
Operations Lead · High-Volume Shopify Store