Magento B2B Wholesale Brand
Automated reorder reminders cut manual account management by 70%
ExecCortex tracked purchase frequency on Magento B2B accounts and sent reorder reminders before buyers thought to order.
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70%
Manual account management reduction
89%
Reorder reminder accuracy
34%
Wholesale revenue growth (Q1)
The story
A Magento B2B merchant had 80 wholesale accounts that reordered on inconsistent schedules, requiring account managers to manually track and follow up. ExecCortex's AI tracked each account's average reorder cycle and sent a WhatsApp reorder reminder 3 days before the predicted reorder date. Account managers were only looped in when the automated message wasn't acted upon within 48 hours. Manual outreach dropped 70%.
"ExecCortex paid for itself in the first week. The team finally stopped chasing dashboards and started chasing growth."
Operations Lead · Magento B2B Wholesale Brand