Automation
Order Confirmation & Updates
Branded transactional messages on the channels your customers prefer.
40%
Fewer WISMO tickets
98%
WhatsApp delivery rate
<2s
Trigger latency
How it works
Sends branded order confirmation and shipping update messages via WhatsApp, SMS or email — triggered automatically by store events. Reduces "where is my order" support tickets by 40%.
Three steps to live
- 1Pick events
Order confirmed, shipped, out-for-delivery, delivered.
- 2Customise templates
Brand-themed templates with merge tags from your order data.
- 3Activate
Live within minutes — every order triggers your sequence.
Merchants using this feature
COD-Heavy Market Merchant
Cut RTO from 42% to 16% in 30 days with WhatsApp verification
Read story
South Asia eCommerce Merchant
WhatsApp order confirmations increased repeat purchase rate by 28%
Read story
Consumer Goods Brand
Post-purchase WhatsApp + Email sequence tripled review volume in 30 days
Read story
